Performance Management

System and service provider Performance Management

How are your security systems or service providers performing? Is your system achieving its original objective? Does it have errors and faults that are masked or have been left unaddressed? Are your service providers delivering the tasks, and at the level you expected? Once installed, it is easy for security system performance to degrade and for its original intent to be diluted. Similarly, service providers can lose focus or struggle to deliver the value that was expected.

Through a developed process of performance auditing, we will consider the original operational or functional requirements and confirm the basis of the original engagement. We will identify exactly what the system or service should be achieving. This process alone will identify any gaps between the original intent and the current status, but it will also identify whether the systems are effective at delivering their present security objectives.

How we help

Once established, the CornerStone performance management process is designed to ensure performance levels are returned to as close to the original as possible and then maintained year on year through a wide-ranging, ongoing performance management programme, safeguarding technical and financial performance throughout the rest of its lifecycle.